US Orders: Most orders are generally produced and ready to ship within 2-10 days.
International Orders: 2-10 days production time. 5-10 days transit time for Canada, United Kingdom and Australia. Up to 10 working days transit time for Europe. Up to 21 working days transit time for rest of world.
You'll receive an email containing your tracking number once your order is ready to be shipped.
We aim to get digital orders out within 7 days of the order date.
We use live shipping rates please check pricing at checkout.
As your order is 100% unique and custom made for you and your pet, we cannot offer refunds. If you have a problem with your final product, please email us and we'll do our best to make sure you're happy.
If you received an incorrect or damaged item, let us know and we'll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
We accept all cancellation requests made within 24 hours of placing the order, no questions asked.
Any cancellation request sent after this 24 hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.
Orders that have been sent to print cannot be cancelled under any circumstance.