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FAQS

Frequently Asked Questions

Our artists are super talented and can draw any animal no matter the species, breed, or planet it is from.

Yes this is possible. It's always best if the pets are in the same photo but our artists are able to work with multiple photos to create your masterpiece. If you leave some detailed design notes it will help us work efficiently to make sure the design is to your standards!

We can do pet and owner drawings together, but we find our artwork to be most effective showcasing just your pet as a powerful single line drawing on their own.

If you follow our photo guidelines you'll have the best chance at producing the best artwork.

Here are some more helpful tips:

- Make sure the photo is taken in good lighting.
- Try to take the photo at eye level with your pet.
- Make sure the photo isn't blurry.
- Make sure no features are out of frame. (e.g. ears, feet, tail).

If there are any issues with the photo provided our team will let you know and work swiftly to help improve the quality.

This won't matter so long as nothing is obstructing the view of your pet. We mostly focus on the form, shape, and drawing the personality of your pet so if that is on display clearly we're good to go!

Each artwork is crafted from scratch, from the hands and expertise of talented artists. We don’t use templates as we know each pet is unique and deserves the very best. This journey was propelled by our true love of art, and we want to share that with you.

You can change your order within 24 hours of placing it. We cannot guarantee an order placed more than 24 hours ago can be changed.

We like to create the most perfect representation of your pet. This starts by supplying the best photo possible. During busy times of the year we do not provide proofs. But you are able to order an instant digital copy which can serve as a proof. If urgent changes are needed please contact our team as soon as possible.

We print on four different canvas sizes to fit any modern home. Each frame is made from high quality canvas and framed with a standard depth of 1.25" thickness.

The frame sizes:

14x18"
The perfect gift size for a friend or family member or smaller living spaces.

16x24"
One of our most popular sizes which fits perfectly in any space in the house.

26x36"
This larger size is for a bolder statement piece which will command a large space and wow your guests.

40x60"
Our largest size will truly have your beloved pet as the main focal point of your house. It will never go unnoticed at this grandiose size. Suitable for large open living spaces or even commercial buildings.

We will try our best to accomodate any additions or removals. Our artists are super talented so please leave any design notes as part of your order. We generally like to keep things very minimal which makes the artwork even more powerful. So removal of certain elements is our specialty.

We have a selection of different background designs created by our team of artists. But we are constantly adding new designs. If you have any suggestions for new backgrounds we can always look into adding them for you and other customers!

We use a 'white wrap' canvas technique on the majority of our prints. Meaning the design and background colour only appear on the front face of the canvas. The sides of the canvas will remain white on most prints, however there are some design exceptions. This is a technique we believe best fits our modern approach to pet portraiture and gallery quality artwork.

Absolutely fine. Our artist can work with any photo so long as there is good quality lighting. This will help capture all the details, the shape and form of your pet. The more detail we can see the easier it will be to bring out their true personality.

We always try and get the most up to date and cheapest shipping price. Therefore, we use live shipping rates which are shown at checkout.

Artwork Creation

●     We will have a proof ready to preview within 2-4 days.

●     Once we have your approval, we will start creating the canvas within 24 hours.

 

Shipping times

USA: 3-5 working days

CA, AUS, UK: 5-7 working days

Europe: 5-10 working days

Rest of world: 10-15 working days

All orders are shipped fully tracked.

Depending on what you ordered, your order may arrive in seperate parcels. However, they should travel together but this is not always guaranteed.

Yes, we ship worldwide. We fully track every piece of art we send out, too. You can rest easy knowing exactly where your masterpiece is as it makes its way safely to your door.

We have a great support team that will answer your email generally within 24 hours. We'll then let you know where your order is.

Sometimes orders are returned to sender as nobody was home to sign for the parcel. Other reasons for returned parcels include incomplete or incorrect shipping address.
But don't worry, once the parcel is returned we can organise for it to be shipped back to you free of charge.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, Google Pay, Apple Pay, and more.

As your order is 100% unique and custom made just for you and your pet, we do not accept returns or refunds.

If you have a problem with your order, let us know and we'll fix it for you.

We try to stress the importance of a clean and perfect photo as much as possible as to make sure you're 100% happy with your artwork before printing.

We try to respond to emails within 0-12 hours but during busier periods please allow up to 24-48 hours for a response.

A Vogue Paws artwork is the absolute perfect Christmas gift. This means it is one of our busiest times of the year.
We would advise ordering before the 4th of December to be fully certain is arrives on time. We will always make announcements leading up to the silly season to let you know what our cut-off dates are.

We don't offer express shipping as delays are a given around Christmas time regardless of shipping selected.
Please make sure you order early to ensure any delays won't stop your artwork from arriving after Christmas Day.
We would advise ordering before the 4th of December.