Shipping and delivery
All orders generally take 7- 21 days to be created and shipped depending on demand. Our talented artists take their time to ensure your custom pet art is absolutely perfect for you before sending it to print. We also have an internal artwork review to double-check all the finer details of your pet art. It's definitely worth the wait.
All orders go through an artwork quality check as well as a product quality check. This ensure you receive the highest quality print. All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.
Delivery time estimates are shown below: USA: 3-5 working days CA, AUS, UK: 5-8 working days Europe: 5-10 working days Rest of world: 10-21 working days.
We use live shipping rates. Please check these upon check out.
We are unable to send frames to Australia due to them being "wood products". However we are able to send posters still which you can frame locally.
Please Note: • We occasionally offer 'skip the queue artwork creation'. This shipping options speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the courier's shipping time. • If your order requires a new photo please understand that this will of course lengthen the production time. • We cannot ship to Military addresses.
In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.